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  18     <title>More support crap - General</title>
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  49                                     <h1 id="page-title" class="asset-name entry-title">More support crap</h1>
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  53                                             <abbr class="published" title="2010-02-24T16:43:11-08:00">February 24, 2010  4:43 PM</abbr>
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  63                                         <p>Do people think at all how they come off to other people? Case in point - I want to set my Unix password but for some reason they've disabled the passwd(1) command. Off to the help desk it is for me! Apparently I have not paid enough penance.</p>
  64
  65 <p>So the conversation goes as follows:</p>
  66
  67 <div class=code>Helpdesk dude ...hi Andrew how are you doing today<br>
  68 1:33:39 PM◄want to talk to you please ping me,regarding unix<br>
  69 2:30:50 PM Andrew DeFaria And your number is... <br>
  70 2:31:24 PM Helpdesk dude ...i am mazhar from the helpdesk  <br>
  71 2:31:28 PM ◄andrew <br>
  72 2:32:09 PM ◄as you called in for unix password setup  <br>
  73 2:32:17 PM Andrew DeFaria Yes. <br>
  74 2:32:37 PM Helpdesk dude ...you already logged in however you want to setup a password  <br>
  75 2:33:37 PM Andrew DeFaria Yes, why doesn't the passwd(1) command work? <br>
  76 2:34:30 PM Helpdesk dude ...please give me one minute<br>
  77 2:39:23 PM Andrew DeFaria Times up! <br>
  78 2:40:23 PM Helpdesk dude ...sorry for that working on it  <br>
  79 2:41:03 PM ◄contact with XXXXX  to confirm <br>
  80 ◄who worked on the time zone of unix system XXXXXXXX  <br>
  81 2:42:40 PM◄the case you raised through idm  <br>
  82 2:42:53 PM Andrew DeFaria Jessie's the only guy I  <br>know who has an underbar in his name!   <br>
  83 2:43:52 PM Helpdesk dude ...yes exactly  <br>
  84 2:44:46 PM Andrew DeFaria I find it hard to believe that I'm unique in wanting to set my Unix password...  <br>
  85 2:45:51 PM Helpdesk dude ...do not worry sir we will try our best to fix thix issue  <br>
  86 2:46:04 PM Andrew DeFaria Did I say I was worried?  <br>
  87 2:46:35 PM Helpdesk dude ...i really appologize for that   <br>
  88 2:46:39 PM Andrew DeFaria  That's OK, this is making a great blog entry...  <br>
  89 </div>
  90
  91 <p>Aside from the atrocious English spelling and grammar of this supposed College educated support tech... First off, why's he explaining my problem back to me? I know my problem - I'm not stupid.</p>
  92
  93 <p>Secondly, maybe ya should come to the party prepared! I mean the problem here is simple - a user simply wants to set his password. Have you read the trouble ticket? Do you understand the issues involve? Great <b>then</b> contact the user. But here clearly he state "please give me one minute" - Then clearly takes several! Shouldn't he have the solution in hand?</p>
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 332         <p class="first">This page contains a single entry by  published on <em>February 24, 2010  4:43 PM</em>.</p>
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 334         <p><a href="http://defaria.com/blogs/General/archives/2010/02/insisting-on-br.html">Insisting on breaking links</a> was the previous entry in this blog.</p>
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 337         <p><a href="http://defaria.com/blogs/General/archives/2010/02/making-it-way-h.html">Making it way harder than it needs to be</a> is the next entry in this blog.</p>
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