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  18     <title>Making it way harder than it needs to be - General</title>
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  49                                     <h1 id="page-title" class="asset-name entry-title">Making it way harder than it needs to be</h1>
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  53                                             <abbr class="published" title="2010-02-26T15:36:29-08:00">February 26, 2010  3:36 PM</abbr>
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  63                                         <p>Why do people do the following: A user is having difficulty performing a task so they submit a ticket. Attached there's a zip file that contains a Word document of 5 pages, 4 of which are entire desktop screen shots showing each steps in it's huge glory taking up tons of space where screen shot 4 has the error dialog that I need! Further, page 5 has the textual representation, which is really all I needed and is copy and pastable!</p>
  64
  65 <p>Now before you say "Well they didn't know and they were trying to be helpful providing you with all the information" consider this: What the hell was the zip file for? There was only 1 file in it. Why zip it? "Well Andy, you hard ass, at least they are saving space because the zip file will compress it". Well then, riddle me this batman, why then capture the entire damn screen probably in the wasteful bmp format! And if you just wished to send me a bunch of screen captures why didn't you put only those in a zip file instead of having to call Word - and all it's inefficiencies - into play?</p>
  66
  67 <p>The end result is that they do it in the most inefficient and complicated way they can find!</p>
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 308         <p><a href="http://defaria.com/blogs/General/archives/2010/02/more-support-cr.html">More support crap</a> was the previous entry in this blog.</p>
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