defaria.com/blogs/General/archives/000721.html

   1 <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
   2    "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html
   3    xmlns="http://www.w3.org/1999/xhtml" id="sixapart-standard"> <head>
   4    <meta http-equiv="Content-Type" content="text/html;
   5    charset=utf-8" />
   6    <meta name="generator" content="Movable Type 3.2" />
   7
   8    <link rel="stylesheet" href="http://defaria.com/blogs/General/styles-site.css"
   9    type="text/css" />
  10    <link rel="alternate" type="application/atom+xml" title="Atom"
  11    href="http://defaria.com/blogs/General/atom.xml" />
  12    <link rel="alternate" type="application/rss+xml" title="RSS 2.0"
  13    href="http://defaria.com/blogs/General/index.xml" />
  14
  15    <title>General: Making it way harder than it needs to be</title>
  16
  17    <link rel="start" href="http://defaria.com/blogs/General/" title="Home" />
  18    <link rel="prev" href="http://defaria.com/blogs/General/archives/000719.html"
  19    title="More support crap" />
  20    <link rel="next" href="http://defaria.com/blogs/General/archives/000722.html"
  21    title="Broken DNS" />
  22
  23
  24
  25
  26
  27    <script type="text/javascript"
  28    src="http://defaria.com/blogs/General/mt-site.js"></script> </head> <body
  29    class="layout-two-column-right"
  30    onload="individualArchivesOnLoad(commenter_name)">
  31    <div id="container">
  32       <div id="container-inner" class="pkg">
  33
  34          <div id="banner">
  35             <div id="banner-inner" class="pkg">
  36                <h1 id="banner-header"><a href="http://defaria.com/blogs/General/"
  37                accesskey="1">General</a></h1>
  38                <h2 id="banner-description"></h2>
  39             </div>
  40          </div>
  41
  42          <div id="pagebody">
  43             <div id="pagebody-inner" class="pkg">
  44                <div id="alpha">
  45                   <div id="alpha-inner" class="pkg">
  46
  47                      <p class="content-nav">
  48                         <a
  49                         href="http://defaria.com/blogs/General/archives/000719.html">&laquo;
  50                         More support crap</a> |
  51                         <a href="http://defaria.com/blogs/General/">Main</a>
  52                         | <a
  53                         href="http://defaria.com/blogs/General/archives/000722.html">Broken DNS
  54                         &raquo;</a>
  55                      </p>
  56
  57                      <a id="a000721"></a>
  58                      <div class="entry" id="entry-721">
  59                         <h3 class="entry-header">Making it way harder than it needs to be</h3>
  60                         <div class="entry-content">
  61                            <div class="entry-body">
  62                               <p>Why do people do the following: A user is having difficulty performing a task so they submit a ticket. Attached there's a zip file that contains a Word document of 5 pages, 4 of which are entire desktop screen shots showing each steps in it's huge glory taking up tons of space where screen shot 4 has the error dialog that I need! Further, page 5 has the textual representation, which is really all I needed and is copy and pastable!</p>
  63
  64 <p>Now before you say "Well they didn't know and they were trying to be helpful providing you with all the information" consider this: What the hell was the zip file for? There was only 1 file in it. Why zip it? "Well Andy, you hard ass, at least they are saving space because the zip file will compress it". Well then, riddle me this batman, why then capture the entire damn screen probably in the wasteful bmp format! And if you just wished to send me a bunch of screen captures why didn't you put only those in a zip file instead of having to call Word - and all it's inefficiencies - into play?</p>
  65
  66 <p>The end result is that they do it in the most inefficient and complicated way they can find!</p>
  67                            </div>
  68                            <div id="more" class="entry-more">
  69
  70                            </div>
  71                         </div>
  72                         <p class="entry-footer">
  73                            <span class="post-footers">Posted by
  74                            Andrew DeFaria on
  75                            February 26, 2010 03:36 PM</span> <span
  76                            class="separator">|</span> <a
  77                            class="permalink"
  78                            href="http://defaria.com/blogs/General/archives/000721.html">Permalink</a>
  79                         </p>
  80                      </div>
  81
  82
  83
  84
  85                   </div>
  86                </div>
  87                <div id="beta">
  88                   <div id="beta-inner" class="pkg">
  89                      <div class="module-search module">
  90                         <h2 class="module-header">Search</h2>
  91                         <div class="module-content">
  92                            <form method="get"
  93                            action="http://defaria.com/mt/mt-search.cgi">
  94                               <input type="hidden" name="IncludeBlogs"
  95                               value="1" />
  96                               <label for="search" accesskey="4">Search
  97                               this blog:</label><br />
  98                               <input id="search" name="search"
  99                               size="20" />
 100                               <input type="submit" value="Search" />
 101                            </form>
 102                         </div>
 103                      </div>
 104
 105
 106
 107                                           <div class="module-archives module">
 108                         <h2 class="module-header"><a
 109                         href="http://defaria.com/blogs/General/archives.html">Archives</a></h2>
 110                         <div class="module-content">
 111                                                    <ul
 112                            class="module-list">
 113                               <li class="module-list-item"><a
 114                               href="http://defaria.com/blogs/General/archives/2011_03.html">March 2011</a></li>
 115
 116
 117                               <li class="module-list-item"><a
 118                               href="http://defaria.com/blogs/General/archives/2010_11.html">November 2010</a></li>
 119
 120
 121                               <li class="module-list-item"><a
 122                               href="http://defaria.com/blogs/General/archives/2010_10.html">October 2010</a></li>
 123
 124
 125                               <li class="module-list-item"><a
 126                               href="http://defaria.com/blogs/General/archives/2010_06.html">June 2010</a></li>
 127
 128
 129                               <li class="module-list-item"><a
 130                               href="http://defaria.com/blogs/General/archives/2010_04.html">April 2010</a></li>
 131
 132
 133                               <li class="module-list-item"><a
 134                               href="http://defaria.com/blogs/General/archives/2010_03.html">March 2010</a></li>
 135
 136
 137                               <li class="module-list-item"><a
 138                               href="http://defaria.com/blogs/General/archives/2010_02.html">February 2010</a></li>
 139
 140
 141                               <li class="module-list-item"><a
 142                               href="http://defaria.com/blogs/General/archives/2009_05.html">May 2009</a></li>
 143
 144
 145                               <li class="module-list-item"><a
 146                               href="http://defaria.com/blogs/General/archives/2009_04.html">April 2009</a></li>
 147
 148
 149                               <li class="module-list-item"><a
 150                               href="http://defaria.com/blogs/General/archives/2009_01.html">January 2009</a></li>
 151
 152
 153                               <li class="module-list-item"><a
 154                               href="http://defaria.com/blogs/General/archives/2007_04.html">April 2007</a></li>
 155
 156
 157                               <li class="module-list-item"><a
 158                               href="http://defaria.com/blogs/General/archives/2006_11.html">November 2006</a></li>
 159
 160
 161                               <li class="module-list-item"><a
 162                               href="http://defaria.com/blogs/General/archives/2006_09.html">September 2006</a></li>
 163
 164
 165                               <li class="module-list-item"><a
 166                               href="http://defaria.com/blogs/General/archives/2005_12.html">December 2005</a></li>
 167
 168
 169                               <li class="module-list-item"><a
 170                               href="http://defaria.com/blogs/General/archives/2005_10.html">October 2005</a></li>
 171
 172
 173                               <li class="module-list-item"><a
 174                               href="http://defaria.com/blogs/General/archives/2005_09.html">September 2005</a></li>
 175
 176
 177                               <li class="module-list-item"><a
 178                               href="http://defaria.com/blogs/General/archives/2005_08.html">August 2005</a></li>
 179
 180
 181                               <li class="module-list-item"><a
 182                               href="http://defaria.com/blogs/General/archives/2005_03.html">March 2005</a></li>
 183
 184
 185                               <li class="module-list-item"><a
 186                               href="http://defaria.com/blogs/General/archives/2004_02.html">February 2004</a></li>
 187
 188
 189                               <li class="module-list-item"><a
 190                               href="http://defaria.com/blogs/General/archives/2004_01.html">January 2004</a></li>
 191
 192
 193                               <li class="module-list-item"><a
 194                               href="http://defaria.com/blogs/General/archives/2003_11.html">November 2003</a></li>
 195
 196
 197                               <li class="module-list-item"><a
 198                               href="http://defaria.com/blogs/General/archives/2003_10.html">October 2003</a></li>
 199                            </ul>
 200
 201                         </div>
 202                      </div>
 203
 204
 205                      <div class="module-archives module">
 206                         <h2 class="module-header">Recent Posts</h2>
 207                         <div class="module-content">
 208                            <ul class="module-list">
 209                                                          <li class="module-list-item"><a
 210                               href="http://defaria.com/blogs/General/archives/000746.html">California</a></li>
 211                                                          <li class="module-list-item"><a
 212                               href="http://defaria.com/blogs/General/archives/000745.html">Point people more directly</a></li>
 213                                                          <li class="module-list-item"><a
 214                               href="http://defaria.com/blogs/General/archives/000744.html">Comcast speed</a></li>
 215                                                          <li class="module-list-item"><a
 216                               href="http://defaria.com/blogs/General/archives/000739.html">More Playon Fun</a></li>
 217                                                          <li class="module-list-item"><a
 218                               href="http://defaria.com/blogs/General/archives/000736.html">How not to run a company</a></li>
 219                                                          <li class="module-list-item"><a
 220                               href="http://defaria.com/blogs/General/archives/000734.html">How to get your mic working on Ubuntu 9.10</a></li>
 221                                                          <li class="module-list-item"><a
 222                               href="http://defaria.com/blogs/General/archives/000729.html">Cell phones - Not up to snuff!</a></li>
 223                                                          <li class="module-list-item"><a
 224                               href="http://defaria.com/blogs/General/archives/000728.html">Stupid is as stupid does</a></li>
 225                                                          <li class="module-list-item"><a
 226                               href="http://defaria.com/blogs/General/archives/000723.html">Priority Queues...</a></li>
 227                                                          <li class="module-list-item"><a
 228                               href="http://defaria.com/blogs/General/archives/000722.html">Broken DNS</a></li>
 229
 230                            </ul>
 231                         </div>
 232                      </div>
 233
 234                      <div class="module-syndicate module">
 235                         <div class="module-content">
 236                            <a href="http://defaria.com/blogs/General/atom.xml">Subscribe
 237                            to this blog's feed</a><br />
 238                            [<a
 239                            href="http://www.sixapart.com/about/feeds">What
 240                            is this?</a>]
 241                         </div>
 242                      </div>
 243
 244
 245
 246                      <div class="module-powered module">
 247                         <div class="module-content">
 248                            Powered by<br /><a
 249                            href="http://www.sixapart.com/movabletype/">Movable
 250                            Type 3.2</a>
 251                         </div>
 252                      </div>
 253                   </div>
 254                </div>
 255             </div>
 256          </div>
 257       </div>
 258    </div>
 259  </body>
 260 </html>